ABOUT SEPARATION SCIENTIFIC
Sep Sci is an importer and exporter, involved in sales, marketing, commissioning, servicing and supply of laboratory products. Sep Sci sources laboratory products from various manufacturers around the globe.
Sep Sci offers a broad product portfolio of innovative laboratory instrumentation and consumables for medical, academic, analytical, biotechnology and research laboratories supported by technical expertise for the maintenance and servicing of instrumentation.ABOUT OUR COMPANY
Business Continuity during COVID – 19 Lockdown
Dear Valued Customer,
As announced by President Ramaphosa, South Africa will be placed under strict lockdown from midnight on Thursday, 26th March until Thursday, 16th April 2020. This will result in a disruption to normal business activities. Separation Scientific has strived to structure our business operations in such a manner to ensure the least disruption possible, given the restrictions placed upon us.
Although our offices remain open, employees that can work from home have been instructed to do so, and social distancing has been encouraged. Our customer service, support and sales staff will be available throughout this period via email and mobile and will continue to provide you with excellent service on which we pride ourselves. Due to the nature of the current pandemic, our customer service staff will also be offering telephonic and video consultation and support where possible. The team will be attending to emergency breakdowns only during this time. Routine service operations may be delayed until after the lockdown period. These measures will minimize the risk of infection for everyone involved, including customers, suppliers and employees.
Please find below emergency numbers should you urgently need to contact us:
Main reception: 011 794 4117 (office hours)
Customer service: 072 383 5996 (after hours)
General enquiries: firstname.lastname@example.org
We appreciate your patience as we react to this global issue and thank you for your ongoing support.
Services we offer
Sep Sci is committed to Customer Service. Service excellence is ingrained in every one of our customer support personal. Our service level agreements are tailored to meet every customer’s needs. All our engineers are fully qualified and certified. All our service equipment is serviced annually by a SANAS accredited providerOUR SERVICES
What We Do
We guarantee performance with our range of premium quality products backed up by experience, technical and educational support.
At the Industrial Sciences Division, we strive for customer service excellence in everything we do.