Sep Sci is Committed to Customer Service. Service excellence is ingrained in every one of our customer support personnel.
Our service level agreements are tailored to meet every customer’s needs. All our engineers are fully qualified and certified.
All our service equipment is serviced annually by a SANAS accredited provider.
The Customer Services team’s objectives are to:
- Deliver excellent customer service, by responding to our customer’s needs and requirements, in a timely, courteous manner
- To resolve any issues to a high standard within set time scales
- To provide a friendly and efficient service, using our own fully trained service engineers
The customer support division specializes in the service and maintenance of the following range of equipment:
General Laboratory: Vortex Mixers, Shakers, Pipettes, Water Systems Balances, Centrifuges
Life Sciences: Counters, Spectrophotometers, Automated Elisa Systems
Industrial Sciences: Mass Spectroscopy systems, Thermal Equipment, Inorganic Instruments, Chromatography Systems, Spectrometers
Medical Diagnostics: Chemistry & Haematology Analysers, Microbiology Instruments; Liquid Based Cytology and Diabetes Testing Equipment