Service
To all our loyal customers kindly note that as of the 1st March 2009 Sepsci Technical Services PTY LTD has been incorporated into Separation Scientific PTY LTD and no longer functions as a separate entity. All your service and warranty queries will from now on be handled by Separation Scientific.



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  Welcome to SepSci TECHNICAL SERVICES

SepSci Technical Services supplies our customers with fast, efficient and professional backup for any
instruments Separation Scientific SA (PTY) LTD may have sold.

We also offer service contracts on our instruments as well as technical support on non-Separation Scientific SA instruments.

Service:

Sepsci undertake all of Separation Scientific’s service work both inside and out of warranty. Separation Scientific represents a number of European and other equipment manufacturers in South Africa under an agency licencing agreement. Listed below are a few of the larger agencies and we can therefore offer a comprehensive service on products which are manufactured and distributed by these organizations.
Sepsci, however has managed to market itself independently from Separation Scientific and offer technical service to smaller companies which are unable to sustain a service department. Some smaller companies which we offer service on behalf of are : Humor Diagnostika, Whitehead Scientific and also Laboratory Specialities.

Agencies Represented

PerkinElmer Life and Analytical Sciences : Within the Sepsci Group is Life and Analytical Sciences(LAS).
LAS trades as its own company and is the Southern African representative for PerkinElmer LAS Inc. We have Service Engineers and Application specialists to support both the analytical and Life Sciences Instrumentation. Packard Instruments have been incorporated into the PerkinElmer stable.

Kone : The Kone range of chemistry analysers are supported by our affiliated company Corlab

Kendro : This agency contains amongst others the Sorvall and Heraeus Branded Products. These include
Centrifuges ranging from table top models to floor standing units as utilized in research institutes, blood banking and pathology laboratories, Incubators Co2 and Non Co2 , Ovens for laboratory and industrial use, Coombs washers and Freezer units.

We carry out preventative maintenance (PM) services on all of the above units and carry the most commonly
used spare parts for the current units in production. We have access to all technical service documentation and
specialists on call in Germany should we require additional assistance. On centrifugation products we offer a minor PM visit at reduced cost in which the safety critical issues of the units are checked as well as speed conformity which is required for procedural accreditation.

Amersham Biosciences : This agency covers the products from Amersham Pharmacia Biotech, Hoefer and Biochrom. Products include HPLC systems, UV monitors , Spectrophotometers Electrophoresis equipment and other equipment used in the Biotech sphere.
 



Agencies Represented continued...

We are able to carry out PM work on units which are currently in production immediately, on older equipment
there may be delays in order to get the required documentation from the overseas principals.

Kern : This agency covers balances and balance related equipment. We have a subcontractor who services Balances on our behalf and we have certified weights ranging from 1mg to 100g to be able to certify balances are correct. We can issue a certificate of calibration for analytical balances after routine service interventions or in terms of customer QM requirements.

Pipette Service : We represent Nichiryo and Accumax pipettes in South Africa, we are able to service repair and calibrate pipettes of other manufacturers in addition to our own brands. We carry a large stock of spare parts and are able to calibrate pipettes to the specifications of ISO 8655.

Velp, Gemmy and Scientific Engineering: We are able to repair and service vortex mixers,shakers waterbaths and autoclaves.

HVD : Through HVD we are able to offer service for the following products having access to all service
information and spare parts: Wallac, Anthos and Biacore. This covers equipment such as LSC counters Gamma counters, Elisa plate readers and washers and Protein analysis equipment.

Genelabs and Biokit : In addition to reagents both Biokit and Genelabs have equipment , they Supply the
Autoblot 36 for HIV Western Blot testing and also the Best 2000 which is an automated Elisa system. We supply Kone reagents and rapid tests and are able to Service their range of Chemistry analysers in affiliation with Corlab who employ additional Service Engineers.

Electronic repairs: We will undertake repairs on other instrumentation also in addition to that represented by
our sister company, at times we will have to return items unrepaired if we are not able to identify the problem
without the required jigs that principals usually supply their service agencies. We have our test equipment tested and calibrated annually by a SANAS accredited calibration company and the details of the test equipment used is detailed on the Certificate of Conformances issued at the time of Major or Minor PM Services.

We have successfully diagnosed and repaired many electronic modules or machines using the skills of our trained service engineers.

We have staff in Durban , Cape Town and 6 technicians in Johannesburg servicing the Gauteng Mphumalanga
Free State and North West region.
 
  Sepsci Technical Services
P.O Box 560
Honeydew 2040
Unit 29 Honeydew Shopping Centre
Cnr Beyers Naude Drive & Blueberry Ave
Honeydew 2040
Tel: 011 794-4117 0861-737-724  Fax: 011-794-2160
service@sepsci.co.za

 
Lab Equipment SepSci Technical Services repairs laboratory equipment and Systems Africa
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